Fulfillment Policy

OVERVIEW

As crucial part of our commitment to get your order to you as quickly as possible and do it right, Vice City CONNECT has integrated the fulfillment process to its 80% with AI based automatization processes.

THE POLICY

FULFILLMENT METHODS

You can take advantage and save time on your stuff shopping with our Shipping, pickup and delivery service.
Simply place an order online, choose a timeslot, and a partner will get your stuff.

When your order is ready, we'll send a "Ready for Pickup" notifications based in your preferences if you’ve chosen to pick up from your local store or your order can be brought right to your your hands.

We designed three fulfillment method according with our business category, market, distance convenience, pricing and services provided by our Fulfillment Partners.

A perfect 3sum:

INSTANT Pickup	$0 FREE	Ready within 0-5 min
EXPRESS Delivery Local Orders	$3.25 - $20	20min-90min Later-Today: Scheduled
USWide Shipping	Lite: $5.25 OnTime: $10.50 Expedite: $20.75-$35.25	2-3 business days / Next/2nd-Day

Estimated Local Delivery

FeeDistance

$3.25(0-3 miles)

$5.60(3-5 miles)

$7.49(5-8 miles)

$10.29(8-10 miles)

$12.49(10-15 miles)

Shipping to Hawaii, Alaska, US Territories, and Overseas Locations have added fulfillment fees when we ship to these locations. You can check the shipping fees for the item by adding it to the cart.

• International orders are not supported vu Vice City CONNECT at this time.

Pickup Orders

Unfortunately City CONNECT cannot guarantee curbside pickup in every order, customers need to walk in to the store with its order confirmations and provide it to the store associated to pick up the order.

The Pickup

Open the app or email.You can also use the link in your text message.

Select I’m on my way.
Once you’ve checked in, head to the store and park in one of the Curbside Pickup parking spots.
When you arrive, select I’ve parked.
Enter the spot number and color of the vehicle.
An associate will bring your order to you.

If you’re having issues checking in from the site, you can use the store check-in steps.

To check-in at the store:

Use one of the Curbside Pickup parking spots.
Call the phone number on the parking sign or in your confirmation email,
An associate will bring your order to you.

Delayed or Canceled Pickup Orders

Our goal is to get your order to you as quickly as possible.

Before you contact customer care for a delayed or cancel order, be sure to:

Wait for the Ready for Pickup notification.
Use our check-in option before you leave for the store and when you arrive.
Call the store if you've received the notification and checked in before you arrived and are still experiencing a delay. You'll find the phone number in our app or when you arrive at the pickup location
Select the HELP chat button for any other concerns about wait times.

Delivery Orders

Your address qualifies for Local delivery if your are at most 15 miles aways from on of our store. Otherwise you may choose between Shipping (if you are in United States) or Pickup. Visit our Store Locator our site or app, following these steps:

Sign in the CONNECT App
Select How do you want your stufff
Select Delivery. If delivery isn’t available, you’ll see one of two notifications: (i) Delivery isn’t available from your store. We can deliver your order from a nearby store. (ii) Delivery is not available for this address.
Choose a timeslot.
An sotore associate will gather your items and have them ready to be picked up.

When your order is ready, we'll send a Ready for Pickup email if you’ve chosen to pick up from your local store or your order can be delivered right to your door.

The Delivery

A local, third-party delivery partner will bring your order right to your door. After the driver picks up your order, you'll get a notification letting you know the driver is on their way. In some cases, the delivery can take up to two hours to get to you.

If you're satisfied with your delivery experience, you can leave feedback and add a tip for your driver.

Delayed or Canceled Delivery Orders

If there's a delay in your scheduled delivery, you may get a text message or push notification inviting you to reschedule your delivery order or change to a pickup order. You can reschedule your delivery order or choose a pickup time slot within the next 24 hours. If you pick up your order, we'll refund the delivery fees and tip.

Select the HELP chat button if you still don't have your order after your delivery window has passed.

Cancelled Delivery Orders

Before you request CONNECTED support for a delayed or cancel order, be sure to:

Wait for the Ready for Pickup notification.
Use our check-in option before you leave for the store and when you arrive.

Call the store if you've received the notification and checked in before you arrived and are still experiencing a delay. You'll find the phone number in the Store Locator in our wbsite or app or when you arrive at the pickup location.

Shipping Orders

For non local purchases to be fulfilled within The United States we provide USWide Shipping method orders placed before 3PM on a business day will be shipped out the same day. Otherwise, it will be shipped the next business day. Once the order is labeled shipped, no change of address are allowed and will automatically be notified, and also provided with the currier details, tracking ID and the expectd delivery time.

Damages

All shipment are ensured agains damages during shipping, and lost.

If your merchandise is damaged, lost oe could not be delivered due to a issue at our or our fulfillment partner end, please contact Support our submit a report in our CONNECTED Support Hub inmediately, before late, to be elegible for a full refund as guidelined in our Returns & Refun Policy . Other Conditions may apply.

Unfulfillment

Ensure you or any other person with 21 years of age or older with ID handy could be present to receive and sing the receipt ot the package. If you need to make changes before the delivery regrding date, hours and receival presence, you can manage your delivery with the options provided by each currier in their websites not managed by Vice City CONNECT™ .Otherwise the order will be cancelled after after 3 delivery unsuccessful attempts, Vice City CONNECT™will charge a $6 restocking fee due to its return expenses.. For refunds in these cases visitour Returns & Refun Policy

FULFILLMENT PARTNERS

Vice City CONNECT partnered with reliable and Official fulfillment partners (3rd Parties) listed below:

Drivers CONNECT
Uber (UberEats),
DoorDash,
Postmates,
GrubHub,
FBA (Amazon),
UPS,
DHL Express,
Fedex
USPS.

Each of these partners provide their services based and governed by their own policies, these are congruent and adapted with this Fulfillment Policy. We all are required to respect in order to keep providing our services.

However, This policy governs the all Vice City CONNECT processes and stages of each order, from the moment this has been paid and verified until it its hand-off.

CONFIRMATION NOTICE

Once you submit an order, you will receive an email confirmation and sms (if requested) with the f details off your purchase and fulfilment details, such as:

Order Id and Name on the ordername (buyer)
Payment method used with it Billing details,
Fulfillment partner assigned, tracking info, Delivery address and estimate time,
Delivery requirements and terms.

ATTENTION: If passed 10 minutes and you have not yet received a confirmation notification. Mostlikely something went wrong and the payment was captured. this may occur due to different reason, such as, transaction communication delays, Fraud assesment failed, invalid or incompleted delivery address, etc. We recommend to verify the payment with your financial institution first, if the charge is posted, something may be wrong at our end , otherwise, you order was not successfully processed. Being that the case contact our CONNECTED support to know status the transaction.

DISCREET PACKING

Vice City CONNECT is commited with the discretion and privacy of our customers data and orders governed by our Privacy Policy and enforced by Security Code , due the nature the orders content, every delivery and shipping order will be packed in a sealed bag, box, or shipping padded envelope, tamper sealed and labeled with the customer name on the order ONLY. Shipping ordesr will also have the shipping label.

If you consider you package was tampered, please contact support imeduatedly to provide the proofs. After the order is delivered we stablished private short time window for reports these kind of issues and to be elegibe for a refund. Read our Rerturns & Refund Policy to know more .

LEGAL COMPLIANCE

All Vice City CONNECT the online ordering platforms have been set up in complying with these regulations,

Sales Tax

We are required to charge sales tax for select states. Tax rates will be calculated at Check Out and will be based on the ship to address information used for the order. In some cases, sales tax may be applied to shipping costs. These regulations are imposed by both state and local governments.

The information listed on this page is subject to change at any time, we will try our best to update this as regularly as possible.

Our apologies for any inconvenience that this may cause.

Pact Act Compliance

Vice City Shops has been strictly enforcing the coplioance of the law including The PACT ACT March 27, 2021 the PACT which stabliches equiments regarding smoking merchandise, specifically Vaping Decives their related intems to every e including eCommerce regarding smoking merchandise, specifically Vaping Decives and their related intems.

The state and local excise taxes collection on vaping devices and their related items.
The legal age (21+) verification and reception segnature on all deliveries within the United States.
The State and Federal registration ,labeling, packaging, record-keeping, and reporting.

California Stake Act C

Compling with California’s STAKE Act restricting the shipping of merchandise to PO Boxes , Vice City CONNECT™ is required to contact our customers with order to be shipped to Californiafor verification purposes. These will be contacted via phone call or sms thorugh our automated Communication System, in order verify the address and comfirm the purchase details, allowing us to proceed with the its. In other words, we are ubnable to ship orders to PO Boxes in Califorma. All these orders must be shipped to a verified street address.

Regulations Enforcement

Vice City CONNECT the online ordering platforms have been set up complying with Federal, Stat, local laws any other applicable regulations. Customer won't be won't be able to select any of the states with items categories specific regularions as we list below.:

We are unable to sell or fulfill merchandise from the Adult Toys & Fetiches category including any of their related products , to the following states:

Alabama
Georgia
Mississippi
Texas
Virginia
Utah

All Vice City CONNECT the online ordering platforms have been set up in complying with these regulations, o you may not be able to see your state listed if one of the products mentioned before below above including the cart up

We are unable to sell of fulfill Vaping merchandise including any of their related products, to the following states:

Alaska
Arkansas
Colorado
Georgia
Hawaii
Maine
New Hampshire
North Carolina
Oregon
South Dakota
Utah
Vermont

Our apologies for any inconvenience caused but If you do not see your state in the drop-down menu when placing your order, that means we have currently stopped shipping to your state pending review of your state’s regulations.

Fulfillment Policy